Verizon Live Chat. The least helpful thing in customer service. Ever.

Teresa: Hello. Thank you for visiting our chat service. May I help you with your order today?

Teresa: How is your order coming along so far?

You: the button came and I pushed it. what is this.

Teresa: I am a Web Sales Consultant.

Teresa: Are you an existing Verizon Wireless customer?

You: i don't think so

Teresa: By ordering today, right here right now, you can take advantage of our FREE ACTIVATION on all new lines of service, our FREE OVERNIGHT shipping, and our immediate, exclusive online discounts! Would you like to add the new device of your choice to your shopping cart today?

You: what are the discounts

Teresa: FREE activation, and phones with instant rebates. And there are others depending on your needs.

You: interesting. what telephone do you recommend

Teresa: It depends on your needs.

Teresa: What key features in a cell phone are most important to you?

You: the ability to make phone calls and take pictures. i also like to make phone calls to my grandmother in austria.

Teresa: You may do all of those things on all of our phones except 5. Are there any other things that are important to you or that you would like to have?

You: that's about all a guy really needs i would guess. is there somehting else out there i don't know about

You: are you still there

You: my dumb kid tripped on the phone cord and knocked it loose

Teresa: Yes, I am here.

Teresa: I recommend the LG VX-5500 because it offers great features for a very reasonable price. It has a camera for all your picture taking needs, Image Editor, Media Center, speakerphone and is both parent and child chaperone capable. It supports VZ Navigator for turn by turn driving directions, and is Bluetooth capable for hands free calling. How does this phone sound?

You: what's a bluetooth do

You: i don't want that

You: i just want to make telephone calls and take pictures of my kids

Teresa: You do not have to buy or use a bluetooth.

Teresa: It allows you to talk without holding your phone.

You: weird

You: is it for like handicapped people

You: anyway how much does that phone cost

Teresa: No.

Teresa: It is FREE.

Teresa: [08:51:23 PM] Teresa: It is FREE.

You: free activaton, i got that. but I'm wondering how much the phone costs.

Teresa: FREE FREE FREE.

You: what about those other 5 phones you mentioned are they free too

Teresa: The "other 5 phones" are the only ones we offer without cameras.

You: oh. so i can only get this bluetooth phone? i'm confused

Teresa: You asked for a phone that takes pictures. We have only 5 phones with no cameras. So they do not apply to your needs.

You: but what are the phones that do apply to my needs? are there any other phones other than that blue tooth one you mentioned or is there only one. is what i'm saying

Teresa: All phones are bluetooth capable. That does not mean you have to use Bluetooth. This is not a "bluetooth phone".

You: ok

Teresa: What page of the site are you on?

You: http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneDetail&selectedPhoneId=3886&changingCompletedOrder=

Teresa: Click on the Phones & Accessories tab.

You: ok

Teresa: Let me know when you are there.

You: ok i am there

Teresa: Look at those phones and let me know if you have any questions.

Teresa: How is it going for you?

Chat InformationYour chat session has been ended by your Verizon Wireless online agent.

2 years ago  /  Notes  /